A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few ‘bean-to-bar’ chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

We have an exciting opportunity where you could be a part of our incredible team.

In this role you will lead a Pureplay account team of three, whilst providing guidance and coaching to wider customer Sales teams and working alongside D2C colleagues on joint online execution & initiatives in line with the channel strategy.

Reporting into the Head of Digital, you will bey a key member of our ‘Sales leadership community’ taking responsibility for leading the Pureplay team, online Grocery (‘Click to Mortar’) customer strategy and delivering sales and profit objectives for our Pureplay channel in line with company aspirations. This role is part of a matrix structure, with a reporting line into the D2C Retail division as part of the Digital team whilst being part of the Wholesale customer account management & planning process.

Key Responsibilities include:

Develop the Digital Sales Channel

• Lead the development and is accountable for the Pureplay customer strategy & P&L as part of the Digital Game Plan (Amazon, Ocado, Moonpig, Getir + smaller partners)
• Lead the Availability & Visibility pillars of the online Grocery Digital Shelf execution strategy to continually optimise the online shopper experience
• Set benchmarks & measurable KPIs against digital media initiatives to deliver investment effectiveness
• Build and develop the 1-5 year channel roadmap to deliver online NTS targets, working with other functions to create a sustainable support system for the Digital Sales channel
• Enable new business opportunities for the sales channel where applicable
• Active participant in Lindt Group Digital Commerce events & forums, establishing international market relationships and sharing best practice / collaboration on projects
• Work closely with D2C / Marketing to set & execute the Digital product strategy

Develop key Accounts (Amazon, Ocado, Moonpig, Getir + smaller partners)

• Deliver combined Pureplay customer NTS/GP (full P&L ownership) and Click to Mortar (influencing execution) targets through Digital and key Grocery account teams
• Develop credible and strong relationships across our customer base to agree and execute Joint Business Plans and customer initiatives
• Understand key customers and the networks within them to develop Lindt’s business whilst also ‘bringing the outside in’ to improve Digital capability & understanding
• Lead and guide the account team through the execution standards set out in your channel plan; targeting availability, visibility / traffic & conversion metrics

Sales Leadership Team

• Contribute to the development of the longer-term sales plan and in-year running of the plan as a Sales Lead within the Lindt Business Planning process, alongside the Sales Leaders Team
• As a member of the Extended Leadership Team, collaborate effectively across functions whilst ensuring transparency and shared understanding of deliverables

Team Leadership

• Lead, motivate, coach and develop the Digital Sales team of three
• Lead cross-functional ways of working, ultimately ensuring alignment to the Lindt UK Game Plan

What experience you’ll bring

• FMCG / Gifting experience
• A proven track record of managing Pureplay customers - Amazon experience essential + online Grocery customers
• Proficiency in using Amazon platforms (Vendor/Seller Central, Advertising)
• Ability to demonstrate strong interpersonal and leadership qualities; with the ability to influence, energise and develop others whilst managing a high-performing team
• Consistent record of success in the negotiation, management and execution of online customer Joint Business Plans (min. 4 cycles preferred)
• Strong & direct communication & networking skills
• Performance-driven strategic thinker, with a wide knowledge of the UK competitor / retailer landscape
• Advanced skills in Microsoft Excel / PowerPoint, and understanding of retail / shopper data sets (IRI, Nielsen, Kantar, Amazon Retail Analytics)
• Additional experience with other digital platforms desirable (Digital Shelf, PIM / PXM, customer data platforms)

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What you can expect from us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations. As well as supporting your physical and mental wellbeing, as part of our offering, you will receive a competitive compensation and benefits package including; competitive salary, bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!

Where you’ll be based
This role is based in Feltham, London (Hybrid Working: in the office 60% and WFH 40%).

Requirements