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Join us and see for yourself why we are all #passionatelylindt

What's It Like Working In Retail At Lindt?

The Retail Mission is to develop and nurture brand advocates through our distinctive chocolate experience, which is brought alive in our chocolate shops and online every day. Our Vision is to be the premium Chocolate retailer and the number one choice for gifting and self-indulgence.

The role of the retail division as one of the commercial teams here at Lindt is to drive our brand equity and deliver profitable sales. Our store network and Lindt website is one of the most important brand building tools and a positive experience across these touchpoints is a positive experience with our brands.

By maximising sales turnover we are all accountable for the operational excellence and financial performance of every retail touchpoint in the Lindt UK retail division, using responsible business practices.

Working in retail is diverse where no two days are the same.

Our head office team play a pivotal support role for the store teams and are the glue that bring together commercial planning, marketing and operations to ensure we deliver the annual plan. This is achieved through collaborative business partnerships with Finance, HR, customer marketing, category management and supply chain.

Our chocolate shops are the ultimate expression of our brand and products. They are a place where we like to build personal relationships with our customers.

Our Lindt Master Chocolatiers are masters of this art. Since 1845 they have developed and refined their unique secret recipes, driven by their unmatched passion for excellence. This unique mind set is our model for the service spirit. We talk the language of chocolate.

Our store teams are brand ambassadors and live our brand values through meaningful interactions with our shoppers. Our teams are are made up of individuals with varying levels of responsibility from manager to chocolate advisor, however each contribution is crucial to the success of the retail division and the store plan.

If you love the world of retail, are brilliant at making people feel special and would like to learn to talk the language of chocolate, join us and discover the Lindt difference.

We encourage people to be at their best by leading in every sense of the word; motivating, inspiring and developing a team of dedicated retail experts.

If you love the world of retail, are brilliant at making people feel special and would like to learn to talk the language of chocolate, join us and discover the Lindt difference.

The best thing about working at Lindt is the care and support of each team member, from family days out, celebration parties to my own personal Mindfulness development and support. At Lindt I feel valued as a member of the team and I have great relationships with amazing people! I am a real part of the Lindt family, I can rely on people and in turn, they can rely on me. No one gets left behind.

Stuart Collins, Assistant Store Manager

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