A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few bean-to-bar chocolate makers in the world, where we control every step of our chocolate production.

Where you’ll be based
This role is based in our Head Office in Richmond Upon Thames with hybrid working. (in the office 60% and WFH 40%).

How you could help us to Enchant the World with Chocolate

To lead the training and advocacy of our in-store shopper experience through the delivery of the Lindt Service Programme. Utilise the extensive materials and tools already in place to educate and upskill our Retail Stores through in-person and virtual training sessions. Partner with the global Retail team to lead and evolve in-store shopper experience.

Key Responsibilities

• Lead in-store shopper experience and selling culture as the UK&ROI Regional Service Champion.
• Create and facilitate our Retail training programme, targeting topics of commercial and brand importance.
• Act as an ambassador of our established Chocolate Essentials & Service Fundamentals training modules.
• In partnership with the Area Managers, lead on store specific training and L&D tools where required, targeting areas for performance improvement.
• Own and lead the on-boarding process for new Retail Store Management.
• Create and facilitate the Selling and Chocolate Expertise training programmes for all new store openings and refits.
• Proactively lead the continued evolution of all Service and Shopper Experience Learning and Development
• Lead the engagement of our Retail Voice of the Consumer and Mystery Shop programmes. Partner with the Head of Retail and Area Managers to put training plans in place to address areas of consistent under performance.
• Support field & commercial teams with ongoing training around new product launches

What experience you’ll bring

• Previous experience of leading Service and Selling in a national Retailer.
• Previous experience at Field Trainer level or above desirable
• Experience of facilitating Learning and Development training and seminars, including some aspects of content creation
• Highly developed presentation skills across a range of training mediums and group sizes; including internal and external participants
• Ability to show agility with the changing needs of the business, excellent organisational skills and a keen eye for detail
• Ability to build strong and real relationships across all levels within Lindt including Global teams
• A demonstrable understanding and passion for great Customer Service and a Selling Culture
• Good working knowledge of P&L’s and commercial reporting, including the use of Excel
• Ability to work across the UK & ROI, with overnight stays when required

How you will be rewarded financially

For the position of Retail Stores Trainer the salary range is £58,000 - £68,000. In addition, you will receive a benefits package including; bonus, pension, life cover, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

What you can expect from us

In return for everything that you’ll bring, we can offer you an exciting role in a fast-growing organisation, where we’ll provide an environment where you will thrive, feel supported and fulfil your career aspirations, all while supporting your physical and mental wellbeing.

Requirements