A little bit about Lindt

We are a premium chocolate manufacturer established in 1845 operating in over 86 countries around the World. Guided by our Global purpose to Enchant the World with Chocolate and UK vision of Creating Moments to Make Everyone Feel Special, we have around 400 team members in the UK across our Head Office, Retail, and Field Sales divisions. We are a Top 20 Great Place to Work and are proud of our incredible people, our unique values-led culture and our iconic market leading brands such as LINDOR & GOLD BUNNY.

We’re also proud of being one of the few ‘bean-to-bar’ chocolate makers in the world, where we control every step of our chocolate production.

How you could help us to Enchant the World with Chocolate

We have an exciting opportunity where you could be a part of our incredible team.

In this role you will lead and evolve the B2B IT landscape at Lindt UK, ensuring systems and processes are strategically aligned with business goals. This includes:

• Responsibility for the B2B application suite locally with Global Process & Solution Owners
• Leading cross-functional stakeholder engagement and strategic planning
• Managing vendor relationships and international IT coordination
• Line managing a team of business partners and analysts to deliver operational excellence
• Driving continuous improvement, innovation, and digital transformation across B2B channels through global process owners, local process champions and superusers

You will support, advise, problem solve and improve system processes across the business-to-business IT landscape, including:

• Global SAP S4/HANA with focus on integration to UK & Ireland 3^rd Party Logistic provider Warehouse & Transportation systems
• Global Master Data Management through Informatica & SAP MDM
• Local responsible for B2B SaaS solutions including Ecosio EDI, Product Specification & Go-to Market
• Local responsible for Automation solutions, including Winshuttle

Key Responsibilities include:

Strategic IT Partnership & Demand Leadership

• Shape and govern the IT demand pipeline, aligning initiatives with business strategy
• Lead prioritisation and resource allocation across B2B IT initiatives
• Influence business planning cycles by embedding IT strategy and capability roadmaps
• Chair regular demand governance forums with senior stakeholders

Stakeholder Engagement & Business Alignment

• Act as the senior IT representative for B2B, building trusted relationships with commercial, supply chain, and finance leaders
• Translate business strategy into IT capability needs and investment cases
• Lead cross-functional workshops to surface pain points, opportunities, and innovation themes

Team Leadership & Capability Development

• Line manage and coach a team of IT Business Partners.
• Set clear objectives, development plans, and performance standards
• Foster a culture of accountability, collaboration, and continuous learning
• Lead succession planning and talent development within the IT Business Engagement team

Solution Ownership & Process Excellence

• Own the end-to-end B2B application landscape, ensuring systems are fit-for-purpose and scalable
• Govern requirements definition, solution design, and change delivery
• Drive automation, integration, and simplification across B2B business processes
• Lead business case development and projects with key stakeholders and partners (local & global)

Architecture & Innovation Leadership

• Shape and evolve the B2B systems capability roadmap in alignment with enterprise architecture
• Identify and sponsor innovation opportunities (e.g., AI, RPA, advanced analytics)
• Ensure systems and processes support future business models and growth plans

Service Excellence & Incident Management

• Oversee incident resolution and root cause analysis across B2B systems
• Ensure SLAs are met through proactive vendor and superuser management
• Collaborate with infrastructure and international teams to ensure system stability and performance

What experience you’ll bring

• Significant experience in IT/business systems leadership within FMCG or consumer goods
• Proven experience managing teams and delivering cross-functional IT initiatives
• Deep expertise in SAP and in one or more key B2B process areas within Supply Chain
• Strong business acumen and stakeholder management skills
• Track record of driving transformation and operational excellence
• High emotional intelligence, resilience, and strategic thinking

Being yourself every day

We want everyone at Lindt feel safe to be themselves, ensuring they are empowered, represented, celebrated and included in our workplace. You’ll notice this throughout the recruitment process; in our ‘dress for your day’ policy and through our proactive DE&I strategy.

Living our values everyday

At Lindt UK, our values guide us in everything we do. Being Passionately Lindt, Always Evolving, Building Real Relationships, Acting Responsibly and Making An Impact are an integral part of life here at Lindt.

How you will be rewarded

Internal Level 3

For the position of Senior IT Business Partner the salary is c. £90,000. In addition, you will receive a benefits package including; bonus, car allowance, pension, life cover, health care, chocolate allowance; chocolate give-aways, chocolate discount, £100 personal incentive, birthday day off and so much more!

Where you’ll be based
This role is based in Richmond upon Thames, London (Hybrid Working: in the office 60% and WFH 40%).

Requirements